products

Mattresses & Bed bases

What’s the differencebetween Pikolin and Pikolin Contract?

Pikolin is the brand dedicated to the private retail market in Spain and is available through local distributors. Delivery of these products is limited to Spain.

Pikolin Contract, on the other hand, is the hotel division of the Pikolin Group. These premium hotel mattresses are available to private customers exclusively online via our Website.

Where are Pikolin Hotel mattresses made?

All Pikolin Hotel mattresses are proudly manufactured in Zaragoza, Spain, ensuring authentic Spanish quality and craftsmanship.

What makes a Pikolin Hotel mattress different from a regular mattress?

Hotel mattresses are designed to meet strict fire safety standards, which means they are made from specialized materials not typically found in retail mattresses.

They are also built for intensive, long-term use, with reinforced edges for extra durability and stability. Despite their robustness, they are surprisingly lightweight thanks to their advanced material composition.

Who is Arenas Collection?

Arenas Collection is the official online platform for Pikolin Contract
products, including hotel mattresses, bed bases, and bedding.

We act as your direct link to the Pikolin factory in Spain and are here
to assist you with everything. From order placement to delivery and after-sales support.

Can I find which mattress I slept on in a hotel?

Absolutely. Simply send us the name of the hotel and the city, and we’ll
identify the exact mattress, bed base, and/or topper used during your stay.

I can’t find the mattress I slept on. What should I do?

Some hotel mattresses are exclusive to specific hotel chains or not part
of our standard online collection.

If you don’t see your model, feel free to contact u. We’ll gladly provide a quote for the exact mattress or a comparable alternative.

Can a Pikolin Hotel mattress be rolled or folded?

No. Due to its high-quality construction, the mattress cannot be rolled. For this reason, it is shipped securely on a pallet rather than via standard parcel delivery.

Which bed base should Iuse?

Pikolin Hotel mattresses require a flat, non-adjustable base.

Suitable options include:

  • A flat slatted base (max. 6 cm gap between slats)
  • A flat box spring

Tip: If your base doesn’t have a frame edge, we recommend adding an
anti-slip layer to prevent movement.

Can I use it on an adjustable bed base?

No, these mattresses are specifically designed for fixed, flat bases.

Do bed bases come with headboards?

No, Pikolin Contract bed bases are delivered without headboards, as hotel designs often integrate headboards into the room’s interior.

What are the different types of bed bases?

Divanlin

  • Slim frame (15 cm)

Canapé

  • Wider frame (approx. 22 cm)

Both options:

  • Include 3 pairs of black round legs (21 cm
    high)
  • Feature a durable, fire-resistant metal frame
  • Offer excellent ventilation
  • Available in fabric or faux leather

Storage Bed

  • Includes built-in storage space
  • Easy-lift system for convenient access
  • Ideal for storing bedding, pillows, or blankets
  • Available in upholstered finish only

What’s inside a Pikolin Hotel mattress?

At the core is the patented Normablock® system, featuring unique
Z-shaped springs (not pocket or Bonnell springs).

This system is reinforced on all sides and combined with viscoelastic
comfort layers, delivering the perfect balance of support and comfort.

What are the benefits of the Normablock® system?

  • Consistent support and comfort with a single firmness level
  • Minimal motion transfer. Ideal for couples
  • Exceptional durability and flexibility

Is there more than one firmness level?

Each mattress has one core firmness thanks to the Normablock® system.
However, different models may feel slightly firmer or softer depending on their comfort layers.

Can I combine two single mattresses?

Yes, we can add a zipper system to connect two single mattresses.
Cost: €89 for both zippers.

What is the mattress height?

Between 25 and 33 cm, depending on the model.

What sizes are available?

  • Width: 70 cm to 120 cm (single mattresses)
  • Length: 200 cm (standard), also available in 210 cm and 220 cm

How often should I turn the mattress?

We recommend turning your mattress every season (4 times per year) to
maintain optimal comfort and longevity.

Helpful seasonal labels are included to guide you.

Are the mattresses dust mite resistant?

Yes. All mattresses feature a Bed Bug Barrier® treatment, protecting against bacteria and dust mites for a cleaner, healthier sleep environment.

products

Pillows

Which pillow is right for me?

  • Side sleepers:
    Tacto Gel – Iron Max – Visco Medium
  • Back sleepers: Visco Medium
  • All positions / restless sleepers: Microfibra

Are only rectangular pillows available?

Yes, as this is the standard in hotels.

If you prefer a square pillow (60×60 cm), we recommend the Bonne Nuit
model from our Bjorn collection.

What sizes are available?

  • Standard: 40×70 cm and 40×80 cm (in stock)
  • Custom sizes: available on request (delivery time approx. 5 weeks)

Are the pillows washable?

Yes, all pillows are machine washable for easy care and hygiene.

Legal

Returns & Warranty

What warranty do I get on mattresses?

All Pikolin Hotel mattresses come with a 3-year warranty from the date of purchase.

Can I return my order?

Yes, you have the right to cancel your purchase within 14 days of delivery.

Conditions:

  • Items must be unused, unopened, and in
    original packaging.
  • Return must be shipped within 5 working days after notification.

Refunds are processed within 30 days (excluding shipping costs). Return
shipping is at the customer’s expense unless the item is incorrect or damaged.

Transport

Delivery

How is my mattress delivered?

Due to its structure, your mattress is delivered via pallet transport
with a specialized logistics partner.

will you take my old mattress with you?

No. Delivery is made directly from Spain to your address and includes
front-door delivery only.

Will the mattress be installed?

No, delivery is to the ground floor, at your front door.

What is the delivery time?

Approximately 5 weeks after order confirmation and payment.

Legal

Payment

How can I pay?

We accept:

  • SEPA bank tranfer
  • Credit card
  • PayPal
  • PhonePay

Can I pay in instalments?

Not for standard online orders. However, in some cases, a custom payment plan may be arranged. Please contact us to discuss the options.

Can I receive an invoice?

Yes. All orders are automatically invoiced digitally.

For business purchases, please send your billing details and VAT number before payment so we can prepare the correct invoice.