Warranty conditions

PV Hotel Collection is European distributor for Pikolin Contract, the hotel division of the Pikolin Group. Under the name ArenasCollection, the hotel collection of Pikolin Contract is offered, as well as beds, mattresses of the Bjorn brand, for 85 years the house brand of the parent company of PV Hotel Collection, as well as high-quality bed and bath linen.

Address registered office:
Onze-Lieve-Vrouwestraat 93,
2800 Mechelen, Belgium

Phone: +32 471 90 47 11
Email: hello@arenascollection.com

VAT: BE98 0689 4878 3093

By accessing and using the website, the customer expressly agrees to these general and sales conditions. These terms and conditions of sale are agreed between: P.V. Hotel Collection CV on the one hand and, on the other hand, the Internet users who purchase a product via this website.

Article 12. Warranty

12.1 A comprehensive warranty against manufacturing defects is provided on virtually all products offered. These warranties only apply if the products have been used properly and normally.

12.2 This warranty period is:
- Warranty Pikolin Contract : Pikolin Contract offers a 3-year warranty based on the billing date of the order. The warranty is degressive, and only the first 2 years are eligible for a full warranty.
- Warranty other brands: According to each brand's specific warranty terms and conditions. These may vary in duration, coverage and degressivity. Please refer to the official warranty conditions of the respective brand or the agreement concluded with the supplier

12.2 The defects must be notified by registered letter within a reasonable time after the defect was discovered or should have been discovered.

If the client wishes to claim a particular product warranty, they must first contact ArenasCollection via email at hello@arenascollection.com.

ArenasCollection will then inform the client whether the warranty is applicable and for how long as well as how and where the goods should be returned.

12.3 In any case, the warranty is limited to the repair (parts and labor) free of charge, or the replacement of the defective product by the same or another product of the same type and price range. This cannot give rise to the rescission of the contract or the payment of damages by us for any reason whatsoever.

12.4 The replaced or repaired product will be sent to the customer as soon as possible.