General conditions
PV Hotel Collection is European distributor for Pikolin Contract, the hotel division of the Pikolin Group. Under the name ArenasCollection, the hotel collection of Pikolin Contract is offered, as well as beds, mattresses of the Bjorn brand, for 85 years the house brand of the parent company of PV Hotel Collection, as well as high-quality bed and bath linen.
Address registered office:
Onze-Lieve-Vrouwestraat 93,
2800 Mechelen, Belgium
Phone: +32 471 90 47 11
Email: hello@arenascollection.com
VAT: BE98 0689 4878 3093
By accessing and using the website, the customer expressly agrees to these general and sales conditions. These terms and conditions of sale are agreed between: P.V. Hotel Collection CV on the one hand and, on the other hand, the Internet users who purchase a product via this website.
Article 1. Customer service
For any questions or comments, customers can contact the ArenasCollection customer service department by email at hello@arenascollection.com or by telephone at +32 471 90 47 11. Our service is available on working days at the following times:
On Saturdays, Sundays and holidays, our customer service is closed.
Article 2. Scope of application
2.1 These General Terms and Conditions (hereafter "Terms and Conditions") of P.V. Hotel Collection, with its registered office at Onze-Lieve-Vrouwestraat 93, 2800 Mechelen and company number 0803.649.255, apply to all offers, orders, deliveries, agreements and other documents that could give rise to obligations for ArenasCollection.
2.2 These terms and conditions apply insofar as no express written agreement to the contrary has been concluded. Other regulations, in particular the general terms and conditions of the client, shall not form part of the agreement even if ArenasCollection does not expressly object to them.
2.3 The client declares at the conclusion of the contract to have taken note of the terms and conditions and to accept them.
2.4 If there is an express written preference for a deviation from these terms and conditions or a special agreement, the articles of these terms and conditions that have not been expressly deviated from shall continue to apply.
Article 3. Our Products
3.1 All products offered by ArenasCollection are described and depicted as completely and accurately as possible and in good faith.
3.2 The offers are valid for the duration indicated on the website, and in the absence thereof, for a duration of 30 calendar days. The prices of the products apply as shown on the website.
Should, despite all our precautions, an error occur on our website, the client can contact the site administrator at hello@arenascollection.com and the error will be corrected.
ArenasCollection cannot be held liable for any damage (direct or indirect) arising from the use of the information on the website, unless such damage is the result of our willful misconduct or gross negligence.
3.3 All products offered by ArenasCollection are legal in accordance with Belgian law. Foreign buyers should always consult the laws in their own country if they are in doubt about the legality of their purchase in their own country.
3.4 ArenasCollection can in no case be held responsible if the offered items are used in an incorrect or irresponsible manner by the client, nor for any material or physical damage to third parties caused by incorrect and / or illegal use of the items on this site.
Article 4. Our Prices and Transport Costs
4.1 All prices mentioned in offers and other documents are indicated in Euro and include VAT for EU countries. For all purchases from non-EU countries, the VAT regime imposed by Belgian law is applied.
4.2 Transport costs are calculated based on the weight, size and postal code of the delivery address. Different transport rates apply per country. Transport costs are calculated automatically for online orders.
4.3 For bed and mattress orders with delivery to non-EU countries, customized price quotes are provided. For this, the customer should contact the customer service department. ArenasCollection will provide the client with a detailed quotation including shipping costs, fuel surcharge, preparation of customs documents and other country-specific costs.
4.5 Clearing costs and any local taxes and duties are the full responsibility of the client and must be paid directly to the transport company. These clearance charges, taxes and levies are not shown on the website or in the offer submitted.
4.6 Smaller parcels and packages are sent by courier service. These transport costs are also clearly indicated in the online order.
4.7 All transport costs shall be borne by the customer, unless otherwise agreed in advance.
Article 5. The Order
5.2 The agreement is only concluded by the written confirmation of acceptance by ArenasCollection of the order placed by the client, by means of an e-mail with order confirmation or an automatic order confirmation through the online ordering system.
A start of execution of the agreement by ArenasCollection counts as confirmation unless it is made under reservation. The client is obliged to communicate all essential characteristics that the good must have in writing to ArenasCollection no later than when placing the order.
5.3 ArenasCollection reserves the right to refuse an order or to subject it to additional conditions.
5.4 By ordering on this site, the client declares to be over 18 years of age and to be responsible about his/her purchase.
Article 6. Payment modalities
6.1 At ArenasCollection, safe payment is paramount. Therefore, a certified company is used to process payments: Mollie (https://www.mollie.com), which guarantees a 100% secure transaction. The employees of ArenasCollection will NEVER see your credit card number.
6.2 The following payment methods are accepted: VISA, Mastercard, Bancontact, Paypal, iDEAL and SEPA Bank Transfer.Upon receipt of the payment, Arenas Collection provides the purchase invoice to the customer by email. This document constitutes proof of purchase and also serves as a warranty.
6.3 In case of non-compliance with the agreed payment terms, all outstanding invoices and/or debts shall become immediately due and payable and ArenasCollection shall have the right, without any notice of default or judicial intervention, to suspend further deliveries and/or performances or to consider the agreement as dissolved without prejudice to its claim for compensation.
6.4 ArenasCollection shall be entitled at all times to offset credits it has from customers against debts owed to such customers, even after concurrence.
Article 7. Delivery
7.1 The purchased products are delivered to the address specified by the client when placing the order.
7.2 If delivery times are indicated by ArenasCollection, they will be followed as closely as possible. However, delivery times are only indicative and may be modified by ArenasCollection. The exact delivery date is communicated to the client with each product after the order is placed.
7.3 The client is responsible for the completeness and correctness of the delivery address provided.Erroneously communicated delivery information is the responsibility of the client and may result in additional costs. In case of errors in the address information of the addressee, ArenasCollection can under no circumstances be held responsible for the inability to deliver the ordered products.
7.4 If the buyer orders multiple items, the delivery only starts when all items are in stock. If the order could therefore not be delivered within 30 working days, ArenasCollection will send the out of stock item separately after this period.
7.5 If stock is exhausted or if an item cannot be delivered within 8 weeks (56 days), ArenasCollection shall contact the client to agree on a delivery period or to cancel the order without any cost.
7.6 Delay in delivery or modification of the delivery date may in no case give rise to the payment of any form of compensation by ArenasCollection.
7.7 Loss and / or damage of an ordered product is the responsibility of ArenasCollection. The client is responsible for the inspection upon receipt of the goods. In case of any damage, the client must notify ArenasCollection within 2 working days via email at hello@arenascollection.com.
ArenasCollection reserves the right to refuse the request of the client if this deadline is not respected.
ArenasCollection shall, upon receipt of the notice of damage, provide the client with instructions for the possible return of the goods by the client.
7.8 If, at the time of delivery, the client finds that the packaging is damaged upon delivery (tears, moisture spots, etc.), this information should be noted on the delivery receipt as follows : "Subject to reservation due to damage to the packaging" with the addition of the description of the damage and signature of the client. It is important to provide photos of the packaging before and after unpacking within 2 working days, via email at hello@arenascolletion.com.
7.9 In the case of article 7.7, the customer is obliged to keep both the goods and all packaging materials available for inspection by the insurer.
Only in this case can the costs of transport damage be reimbursed
Article 8. Transport
8.1. Depending on the size of the package, delivery will be made by courier service or by a transport company selected by Pikolin Contract.
ArenasCollection offers an insured transport service for the products purchased. Transportation companies and courier services selected by Pikolin Contract are used for this purpose. All shipments are made with prior notification. The customer must always sign for receipt. Door-to-door delivery is provided as standard. Other delivery and/or installation conditions may, if possible, be offered separately on request.
8.2. Delivery is made directly from Spain and is always provided with delivery at ground level. The customer shall be responsible for transport to higher floors.
8.3. If there is a period when delivery is not possible due to the customer's absence, this must be mentioned in the order.
Article 9. Force majeure
9.1. If ArenasCollection is unable to fulfill the order due to force majeure, including (non-exhaustive) accidents, fire, war, riots, floods, natural disasters, strikes, riots, illness, governmental measures, supplier delays, bankruptcy of the client, failures in the services of Internet providers, lack of transport equipment, inability to supply, etc., ArenasCollection has the right to terminate the agreement. In this case, the client will receive a full refund.
9.2. If ArenasCollection has already partially fulfilled its obligations when force majeure occurs, or can only partially fulfill its obligations, ArenasCollection shall be entitled to invoice the work already performed separately and the client shall be obliged to pay this invoice as if it were a separate agreement.
Article 10. Cancellation of an order
10.1 The client has the right to let ArenasCollection know within 14 days after receipt of the product that it wishes to cancel its purchase.
The client can notify ArenasCollection of its cancellation by email at hello@arenascollection.com.
10.2 The goods must be returned undamaged, unopened and in their original packaging within 5 working days after this notification. The customer must send a copy of the invoice and a covering letter stating his full account number (IBAN code and BIC code) with the return shipment.
10.3 Cancellation is not possible for goods that have been specially made for the customer (= customized products). If this is the case, it is clearly stated on the order.
10.4 In case of cancellation of an order, ArenasCollection will refund the sums paid, less the direct costs of delivery (shipping and order handling costs), within 30 days after acceptance of the return.
10.5 The shipping costs for the return are the responsibility of the customer. ArenasCollection will refund the shipping costs only if the client did not receive the item that was ordered or if the item was delivered damaged.
10.6 ArenasCollection may refuse or not refund returned items when the packaging has been opened or when the products have been used or damaged by the client.
10.7 Returns are only accepted if ArenasCollection has given its prior consent. The goods must be returned in original packaging and undamaged. Returns without approval will be stored at the expense and risk of the client.
10.8 The client shall ensure sufficient postage. It is recommended to use a courier service for this purpose and to insure the shipment. The buyer is responsible for the return shipment. Unstamped or insufficiently stamped shipments will always be refused and returned to sender.
10.9 Return address:
P.V. Hotel Collection CV
Onze-Lieve-Vrouwestraat 93
2800 Mechelen, Belgium
Article 12. Warranty
12.1 A comprehensive warranty is provided against manufacturing defects on virtually all products offered. These guarantees are only applicable if the products have been used in the correct and normal way.
Bulbs are not covered by the warranty unless otherwise stated.
12.2 This warranty period is:
- Warranty Pikolin Contract : Pikolin Contract offers a 3-year warranty based on the billing date of the order. The warranty is degressive, and only the first 2 years are eligible for a full warranty.
- Bjorn warranty : [to be added]
- Bath linen warranty : [to be added]
- Bed linen warranty : [to be added]
12.2 Defects must be reported within a reasonable time by registered letter after the defect was discovered or should have been discovered. If the client wishes to claim a particular product warranty, they must first contact ArenasCollection via email at hello@arenascollection.com. ArenasCollection will then inform the client whether the warranty is applicable and for how long as well as how and where the goods should be returned.
12.3 In any case, the warranty is limited to the repair (parts and labor) free of charge, or the replacement of the defective good by the same or another product of the same nature and in the same price range.
This cannot give rise to the rescission of the contract or the payment of damages by us for any reason whatsoever.
12.4 The replaced or repaired product will be sent to the customer as soon as possible.
Article 13. Intellectual property rights
13.1 Unless otherwise agreed in writing, ArenasCollection retains the copyright and all intellectual property rights to the content of the website, including trademarks, logos drawings, data, product or company names, texts, images, etc.
Article 14. Website
14.1 The information on the website is of a general nature. The information is not adapted to personal or specific circumstances, and therefore cannot be considered as personal, professional or legal advice for the user.
14.2 ArenasCollection makes great efforts so that the information made available is completely true, accurate and updated.
Despite these efforts, inaccuracies may occur in the information made available. If the information provided contains errors or if certain information on the site is unavailable, ArenasCollection will make every effort to rectify this as soon as possible.
14.3 If you would find inaccuracies in the information provided through this site is made available, the client can contact the administrator of the site at hello@arenascollection.com.
14.4 The content of the site (including links) may be adapted, modified or supplemented at any time without prior notice.
14.5 ArenasCollection does not guarantee the proper functioning of the website and can in no way be held liable for any malfunction or temporary (un) availability of the website or for any form of damage, direct or indirect, which would result from the access to or use of the website.
14.6 ArenasCollection can in no way be held liable to anyone, directly or indirectly, specifically or otherwise, for damages due to the use of this site or any other, especially as a result of links or hyperlinks, including, without limitation, all losses, work stoppages, damage to programs or other data on the computer system, equipment, software or other of the user.
The website of ArenasCollection may contain hyperlinks to websites or pages of third parties, or refer to them indirectly. The inclusion of links to these websites or pages in no way implies an implicit approval of their content.
ArenasCollection expressly declares that it has no control over the content or features of these websites and in no event can be held liable for their content or features or for any other form of damage resulting from their use.
ArenasCollection will not exchange personal data with these websites.
ArenasCollection tries to connect the customer to websites with the same high standards as those of ArenasCollection and that respect privacy. ArenasCollection cannot be held responsible for the practices on these other websites.
Article 15. Personal data
15.1 All information about which and how ArenasCollection processes the customer's personal data can be consulted in the general Privacy Policy. The client may at any time request the general Privacy Policy of ArenasCollection by e-mail addressed to: hello@arenascollection.com or by telephone at the following number: +32 471 90 47 11. The Privacy Policy will be transmitted upon first request.
Article 16. Applicable law and competent court
16.1 Agreements between ArenasCollection and the client are governed by Belgian law.
16.2 Any dispute arising between ArenasCollection and the client shall be settled by the courts of Antwerp.