Delivery & Transportation

PV Hotel Collection is European distributor for Pikolin Contract, the hotel division of the Pikolin Group. Under the name ArenasCollection, the hotel collection of Pikolin Contract is offered, as well as beds, mattresses of the Bjorn brand, for 85 years the house brand of the parent company of PV Hotel Collection, as well as high-quality bed and bath linen.

Address registered office:
P.V. Hotel Collection Com V.
Gladiolenlaan 13
2840 Rumst, Belgium

Phone: +32 471 90 47 11
Email: hello@arenascollection.com

VAT: BE98 0689 4878 3093

By accessing and using the website, the customer expressly agrees to these general and sales conditions. These terms and conditions of sale are agreed between: P.V. Hotel Collection CV on the one hand and, on the other hand, the Internet users who purchase a product via this website.

Article 4. Our Prices and Transport Costs

4.1. All prices mentioned in offers and other documents are indicated in Euros and include VAT for EU countries. For all purchases from non-EU countries, the VAT regime imposed by Belgian law is applied.

4.2. Transport costs are calculated based on the weight, size and postal code of the delivery address. Different transport rates apply per country. Transport costs are calculated automatically for online orders.

4.3. For bed and mattress orders with delivery to non-EU countries, customized price quotes are provided. For this, the customer should contact the customer service department. ArenasCollection will provide the client with a detailed quotation including transportation costs, fuel surcharge, preparation of customs documents and other country-specific costs.

4.5. Clearing costs and any local taxes and duties are the full responsibility of the client and must be paid directly to the transport company. These charges are not shown on the website or in the quotation submitted.

4.6. Smaller parcels and package shipments are sent by courier service. These transport costs are also clearly indicated in the online order.

4.7. All transport costs shall be borne by the customer, unless otherwise agreed in advance.

Article 7. Delivery

7.1. The products purchased will be delivered to the address that the customer provides when placing the order.

7.2. If delivery times are indicated by ArenasCollection, they will be followed as closely as possible. However, delivery times are only indicative and may be modified by ArenasCollection. The exact delivery date is communicated to the client with each product after the order is placed.

7.3. The client is responsible for the completeness and correctness of the delivery address provided. Incorrectly communicated delivery information is the responsibility of the customer and may result in additional charges. In case of errors in the address information of the addressee, ArenasCollection can under no circumstances be held responsible for the impossibility of delivering the ordered products.

7.4. If the buyer orders multiple items, then the delivery only starts when all items are in stock. If the order could therefore not be delivered within 30 working days, ArenasCollection will send the out of stock item separately after this period.

7.5. If stock is exhausted or if an item cannot be delivered within 8 weeks (56 days), ArenasCollection shall contact the client to agree on a delivery period or to cancel the order without any cost.

7.6. Delays in delivery or changes to the delivery date may in no case give rise to the payment of any form of compensation by ArenasCollection.

7.7. Loss and / or damage of an ordered product is the responsibility of ArenasCollection. The client is responsible for the inspection upon receipt of the goods. In case of any damage, the client must notify ArenasCollection within 2 working days via email at hello@arenascollection.com.

ArenasCollection reserves the right to refuse the request of the client if this deadline is not respected.
ArenasCollection shall provide instructions for the possible return of the goods by the client after receipt of the notice of damage.

7.8. If, at the time of delivery, the customer finds that the packaging is damaged upon delivery (tears, moisture spots, etc.), this information should be noted on the delivery receipt as follows: "Subject to damage due to packaging" with the addition of the description of the damage and signature of the customer. It is important to provide photos of the packaging before and after unpacking within 2 business days, via email at hello@arenascolletion.com.

7.9. In the case of clause 7.7, the customer is obliged to keep both the goods and all packaging materials available for inspection by the insurer. Only in this case can the costs of transport damage be reimbursed.

Article 8. Transport.

8.1. Depending on the size of the package, delivery will be made by courier service or by a transport company selected by Pikolin Contract. ArenasCollection offers an insured transport service for the purchased products. Transportation companies and courier services selected by Pikolin Contract are used for this purpose. All shipments are made with prior notification. The customer must always sign for receipt. Door-to-door delivery is provided as standard. Other delivery and/or installation conditions may, if possible, be offered separately on request.

8.2. Delivery is made directly from Spain and is always provided with delivery at ground level. The customer shall be responsible for transport to higher floors.

8.3. If there is a period when delivery is not possible due to the customer's absence, this must be mentioned in the order.